Terms of Service

The short version

This summary is here for convenience — it is not legally binding on its own; the full sections below are.

• CelluFix is a wellness program focused on the appearance of your skin. It is not medical advice, and it does not diagnose or treat anything. Talk to your doctor before starting.
• Your subscription renews automatically at the price and interval shown before you buy, until you cancel.
• You can cancel anytime online in a few clicks through the Stripe customer portal, linked from your account page. No phone call, no chat, no explanation needed.
• Your first purchase as a new customer comes with a 14-day money-back guarantee: one email, full refund of your first payment.
• If you live in the EU/EEA, you also have a statutory 14-day right of withdrawal. Our guarantee is at least as generous, and your statutory rights are never reduced by these Terms.
• If you live in the United States, disputes we cannot sort out over email are settled by individual arbitration — and you can opt out of arbitration within 30 days of accepting these Terms.
• Questions or problems: help@getcellufix.com. We read and answer support email.

What CelluFix is — and what it is not

CelluFix is a personalized wellness program: a 16-week program in four phases, built from your quiz answers, combining targeted workout routines, nutrition guidance, and habit protocols designed to support smoother-, firmer-looking skin and to reduce the appearance of cellulite. Cellulite is a normal, structural characteristic of skin; the program is about how your skin looks and feels, and results vary from person to person — no specific outcome is promised.

Your program is assembled from professionally prepared templates matched to your answers. The Service does not generate free-form medical or nutrition advice.

The member area also includes optional tools you can choose to use: a measurements log, workout progress tracking, and private progress photos. Progress photos are off by default and only activate if you give separate, explicit consent; they are stored privately, never shown to anyone else, never used in marketing, can be deleted by you at any time, and are automatically deleted within 90 days after your membership ends.

Not medical advice — talk to your doctor

CELLUFIX IS NOT MEDICAL ADVICE, DOES NOT PROVIDE DIAGNOSIS OR TREATMENT OF ANY CONDITION, AND IS NOT A SUBSTITUTE FOR CARE FROM A DOCTOR OR OTHER QUALIFIED HEALTH PROFESSIONAL. NO DOCTOR–PATIENT RELATIONSHIP IS CREATED BY USING THE SERVICE.

Before starting this or any new exercise or nutrition program, consult a physician — especially if you are pregnant or postpartum, are managing a health condition or injury, or take medication that affects exercise or diet. Never disregard professional medical advice, or delay seeking it, because of something you read in the Service.

Listen to your body. Stop any exercise that causes pain, dizziness, or shortness of breath, and seek medical attention if you feel unwell. If you think you have a medical emergency, call your local emergency number immediately. You are responsible for training within your own limits.

Eligibility and your account

The Service is for adults 18 and over, for your personal, non-commercial use.

• Provide accurate information, including a working email address — email is how we deliver your plan, your receipts, and your sign-in links.
• We sign you in with secure one-time links sent to your email. Keep access to your email account private; you are responsible for activity under your account.
• One account per person. Do not share your access or use someone else’s.
• If information you gave us changes (such as your email address), update it or tell us at help@getcellufix.com.

Your subscription renews automatically

YOUR SUBSCRIPTION RENEWS AUTOMATICALLY AT THE END OF EACH TERM, AND YOUR SAVED PAYMENT METHOD IS CHARGED THE RENEWAL PRICE DISCLOSED AT PURCHASE, UNTIL YOU CANCEL. The introductory price, the renewal price, and the renewal interval for each plan are stated on the pricing page and on your plan card before you purchase.

Payments are processed by Stripe. Prices are shown in US dollars; any applicable taxes are shown at checkout. By subscribing, you expressly authorize recurring charges of the disclosed renewal amount to your saved payment method at each renewal until you cancel.

If a renewal price ever changes, we will notify you by email before it takes effect. The new price applies only from your next renewal, and you can cancel before it applies.

If a renewal payment does not go through, our payment processor may retry it; if payment continues to fail, your subscription ends and access lapses at the end of the period already paid for.

The current plans are:

• 1-month plan — $19.99 first month. Renews at $39.99 every month until you cancel. Cancel anytime online in a few clicks. 14-day money-back guarantee.
• 3-month plan — $39.99 first 3 months. Renews at $59.99 every 3 months until you cancel. Cancel anytime online in a few clicks. 14-day money-back guarantee.
• 6-month plan — $59.99 first 6 months. Renews at $89.99 every 6 months until you cancel. Cancel anytime online in a few clicks. 14-day money-back guarantee.

Cancel anytime online

You can cancel online in a few clicks, at any time, through the Stripe customer portal — open it from your account page. No phone call, chat session, or explanation is required, and cancelling is never harder than subscribing was.

Cancellation stops the next renewal. You keep access to the Service for the remainder of the term you already paid for, and you are not charged again.

Please note what does not cancel a subscription: stopping use of the program, ignoring our emails, or unsubscribing from marketing email does not cancel your subscription. Cancel through the portal, or email help@getcellufix.com and we will help.

One-time purchases

We occasionally offer optional one-time add-ons (currently the 7-Day Smooth-Skin Kitchen Guide) after checkout. The price is shown at the moment of the offer. A one-time add-on is charged once to your saved payment method, does not change your subscription, and nothing about it renews. If a one-time charge is declined, we do not retry it. Withdrawal and refund rights for one-time digital content are described in the Refund Policy.

Refunds: the 14-day money-back guarantee

Your first purchase comes with a 14-day money-back guarantee. If the program is not for you, email help@getcellufix.com from the address you purchased with, within 14 days of your purchase, and we will refund your first payment in full — no reason required. The guarantee applies once per customer, does not depend on how much of the program you used, and is paid to your original payment method, typically within 5–10 business days depending on your bank.

The guarantee covers your first payment. To avoid an unwanted renewal, cancel before the renewal date; if you believe a renewal was charged in error, contact us and we will review it promptly. Full details, including how the guarantee works alongside statutory rights, are in the Refund Policy.

If you are a resident of a US state whose law gives you a shorter statutory window to cancel this kind of contract for a full refund (for example, a three-business-day cancellation right in California or Connecticut), we honor that right too — the same one email to help@getcellufix.com is enough, and our 14-day guarantee is broader in any event.

This guarantee is a voluntary commercial promise. It never limits or replaces your statutory rights.

EU/EEA consumers: your 14-day right of withdrawal

If you are a consumer in the EU/EEA, you have a statutory right to withdraw from this contract within 14 days of purchase, without giving any reason.

Because your plan and member area open immediately after purchase, the Service is already being supplied during the withdrawal period. Where the law would permit us to deduct an amount proportionate to the service provided before you withdrew, we do not do so.

In practice, our 14-day money-back guarantee is at least as generous as the statute: claim within 14 days of purchase and we refund your entire first payment in full, with no deduction. You will never receive less under our guarantee than the law entitles you to.

To withdraw, email help@getcellufix.com with a clear statement that you withdraw from the contract, or use the model withdrawal form reproduced in the Refund Policy. We will refund you within 14 days of your withdrawal, to your original payment method.

You also have a statutory legal guarantee of conformity for digital services: the Service must conform to the contract for as long as your subscription runs. If it does not, you are entitled to the remedies the law provides — having the Service brought into conformity, a proportionate price reduction, or termination. Nothing in these Terms, the Refund Policy, or our money-back guarantee limits these statutory rights.

Acceptable use

Use the Service lawfully and as intended. If you materially breach these Terms, we may suspend or end your access. Where the law requires, we will warn you first and give you a chance to respond. If we end your access other than for your breach, we will refund the part of the term you paid for but did not receive.

You agree not to:

• Share, resell, or sublicense your access, or make the Service available to anyone else.
• Copy, republish, distribute, or publicly post program content (workouts, meal guidance, program text, images, or design) outside the Service.
• Scrape, bulk-download, or use automated tools to extract content or data from the Service.
• Reverse-engineer the Service or attempt to access it by any means other than the interfaces we provide.
• Probe, disable, overload, or interfere with the Service, its security, or other users’ access.
• Impersonate another person or misrepresent who you are, including in the quiz or at checkout.
• Use the Service to build or train a competing product or service.

Our content, your license — and your data

The Service and its content — workouts, meal guidance, program text, graphics, and design — are owned by us or our licensors and are protected by intellectual-property laws. Your subscription grants you a personal, non-transferable, non-exclusive license to use them within the Service for as long as your subscription runs. It does not transfer ownership or permit republishing or reselling.

What you put into the Service stays yours: your quiz answers, measurements, and progress photos remain your data. You grant us only the limited license needed to operate the Service for you — building and delivering your plan and showing your own data back to you — as described in the Privacy Policy. Progress photos are never used in marketing, and there is no setting that could change that.

If you send us feedback or suggestions, we may use them to improve the Service without obligation to you; feedback never includes your personal data or photos.

Third-party services

Payments, subscription billing, and the customer portal are provided by Stripe, and your card details go directly to Stripe — we never see or store full card numbers. Stripe’s own terms and privacy policy apply to its processing of your payment. The other service providers we use (hosting, email delivery, analytics) are described in the Privacy Policy.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES NOT STATED IN THESE TERMS, AND WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY PARTICULAR APPEARANCE OUTCOME WILL BE ACHIEVED. Results vary from person to person.

If you are a consumer in the EU/EEA, this section does not limit the statutory legal guarantee of conformity for digital content and digital services, or any other warranty that cannot be disclaimed under the law of your country of residence.

Limitation of liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, or consequential damages, and our total liability for all claims arising out of or relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for gross negligence or willful misconduct, for fraud, or for any liability that cannot be excluded or limited under applicable law. If you are a consumer, nothing in these Terms limits the rights you hold under the mandatory consumer-protection law of the country where you live.

Indemnity

If a third party brings a claim against us because you used the Service unlawfully or in material breach of these Terms, you agree to compensate us for the reasonable costs and damages that directly result. This clause does not apply to the extent consumer law in your country of residence does not permit it, and it never applies to your ordinary, intended use of the Service.

Changes to the Service and to these Terms

We continuously improve the program and may change features, content, or design. If we make a change that materially reduces what your subscription includes, EU/EEA consumers will receive advance notice by email and may terminate before the change takes effect, with a proportionate refund of any prepaid period affected.

We may also update these Terms. For material changes, we will notify you by email or in the Service before they take effect; if you do not accept a material change, you can cancel before it takes effect and it will not apply to you. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. The "Last updated" date at the top always tells you when the Terms last changed.

Arbitration for US consumers, with a 30-day opt-out

This section applies only if you live in the United States. If you are a consumer in the EU/EEA, this section does not apply to you at all — your disputes are handled under the Governing law section below, in the courts of your country of residence, with your mandatory local consumer protections intact.

Before starting any formal proceeding, contact help@getcellufix.com — most issues are settled in one or two emails. If we cannot resolve a dispute informally within 30 days of your written description of it, you and we agree that the dispute will be resolved by binding arbitration between you and us on an individual basis, instead of in court, administered by JAMS under its consumer arbitration rules. The Federal Arbitration Act governs this section. The JAMS consumer rules cap the filing fee you pay; we bear the remaining costs of the arbitration itself.

What stays out of arbitration: either of us may bring an individual claim in small-claims court, and either of us may go to court to protect intellectual-property rights. You and we each waive the right to a jury trial and to participate in a class, consolidated, or representative action; the arbitrator can award you individually everything a court could, including damages and injunctive relief.

Your right to opt out: you may reject this arbitration agreement entirely, with no effect on any other part of these Terms, by emailing help@getcellufix.com within 30 days of first accepting these Terms and stating that you opt out of arbitration. If you opt out, disputes are resolved in court under the Governing law section below.

Governing law and where you can bring a claim

These Terms are governed by the law of the country where the operating company is established — it will be named here, alongside the entity details in the Contact section, once company registration completes. This choice of law does not deprive you of protections you hold under provisions of law that cannot be derogated from by agreement in the country where you live.

If you are a consumer in the EU/EEA, you keep the mandatory consumer protections of your country of residence, you may bring any claim in the courts of that country, and any claim we bring against you will be brought there. You may also be able to use an approved consumer dispute-resolution (ADR) body in your country; if you tell us you wish to, we will let you know whether we participate. If you are a consumer in the United States, the arbitration section above (unless you opted out of it) governs how disputes are resolved, and nothing in these Terms waives rights that the law of your state does not allow to be waived.

If something goes wrong, contact help@getcellufix.com first — most issues are settled in one or two emails, and we answer every message.

Miscellaneous

• If any provision of these Terms is found unenforceable, the rest remains in effect, and the provision will be enforced to the maximum extent permitted.
• Our not enforcing a provision is not a waiver of it.
• You may not assign this contract without our consent. We may assign it to a successor of our business, with notice to you and without reducing your rights.
• These Terms, together with the Privacy Policy and the Refund Policy, are the entire agreement between us about the Service.
• Sections that by their nature should survive the end of this contract (including intellectual property, disclaimers, limitation of liability, arbitration, and governing law) survive it.
• If we provide a translation of these Terms, it is for convenience; the English version prevails to the extent the law of your country of residence permits.

Contact

Company registration is being completed; the operator's legal name, registered address, and registration number will appear here once final. Questions in the meantime: help@getcellufix.com.

Support and legal notices: help@getcellufix.com. We read and respond to support email — it is a real complaint channel, not a mailbox that goes nowhere.