Template — under legal review.
Refund Policy
Last updated: July 21, 2026
Every CelluFix subscription comes with a 14-day money-back guarantee on the first term. If the program is not for you, tell us within 14 days of your purchase and we will refund it in full.
What the guarantee covers
A full refund of your first payment — the entire first term of the plan you chose — when you ask within 14 days of the purchase date. It applies once per customer and does not depend on how much of the program you used.
How to claim
Email hello@getcellufix.com from the address you purchased with and say you would like a refund — no reason required, though feedback helps us improve. We confirm the cancellation and issue the refund to your original payment method; depending on your bank, it typically appears within 5–10 business days.
EU 14-day withdrawal right
If you are a consumer in the EU/EEA, you also have a statutory 14-day right of withdrawal for online purchases. Our money-back guarantee runs alongside it and uses the same claim process — one email to support. Nothing in this policy limits your statutory rights.
Renewal payments
The guarantee applies to the first term. To avoid an unwanted renewal, cancel anytime online in one click through the customer portal linked in your account and in every receipt email — cancellation stops the next charge. If you believe a renewal was charged in error, contact us and we will review it promptly.