Refund & Cancellation Policy

This policy at a glance

The details are below; here is the whole policy in six lines:

• 14-day money-back guarantee: a full refund of your first payment if you ask within 14 days of purchase — one email, no reason needed, once per customer.
• Cancel anytime online. Cancellation stops the next renewal; you keep access until the end of the period you already paid for.
• After the 14 days, payments for a period that has already started are not refunded, except where the law gives you more.
• EU/EEA and UK consumers also have a statutory 14-day right of withdrawal. Our guarantee is at least as generous, and your statutory rights always stand.
• The 7-Day Smooth-Skin Kitchen Guide ($9.99, one-time) is digital content delivered instantly; it never renews, and if something is wrong with it, we will put it right.
• Refunds go back the way they came — to your original payment method through our payment processor, Stripe, typically appearing within 5–10 business days.

The 14-day money-back guarantee

Your first CelluFix subscription comes with a 14-day money-back guarantee on its first term. If the program is not for you, tell us within 14 days of your purchase date and we will refund your first payment in full.

The guarantee covers the entire first payment of the plan you chose — the introductory term shown at checkout. It applies once per customer, and it does not depend on how much of the program you used: whether you completed every workout or never opened your plan, the refund is the same.

The guarantee is a voluntary promise from us, and it sits on top of — never instead of — your statutory rights. The once-per-customer limit applies only to this voluntary guarantee, never to any right you have under law.

How to claim your refund

One email is the whole process:

• Email help@getcellufix.com from the address you purchased with and say you would like a refund. No reason is required, though feedback helps us improve.
• You never need to call, sit through a chat, or justify your decision. There are no forms to print and no retention hoops.
• We confirm the cancellation of your subscription and issue the refund — you will not be charged again.

How refunds are paid

Refunds are issued through our payment processor, Stripe, back to the original payment method — we cannot send a refund to a different card or account. Depending on your bank, the money typically appears within 5–10 business days, and in every case we issue the refund no later than 14 days after your request.

Refunds are returned in the currency and amount of the original charge. If your bank converted the charge into another currency, small exchange-rate differences on the way back are set by your bank, not by us.

Cancelling your subscription

You can cancel online in a few clicks, at any time, through the Stripe customer portal in your account area — and every renewal reminder we email links you straight there. No phone call, chat session, or explanation is required. If you prefer, email help@getcellufix.com and we will handle the cancellation for you, usually within one business day.

Cancellation stops the next renewal. You keep full access to your plan for the remainder of the term you already paid for; access ends when that period ends. One thing worth saying plainly: simply not signing in does not cancel your subscription — only cancelling (or a refund under this policy) stops future charges.

Each plan’s price and renewal terms, exactly as shown on the pricing page before you buy:

• 1-month plan — $19.99 first month. Renews at $39.99 every month until you cancel. Cancel anytime online in a few clicks. 14-day money-back guarantee.
• 3-month plan — $39.99 first 3 months. Renews at $59.99 every 3 months until you cancel. Cancel anytime online in a few clicks. 14-day money-back guarantee.
• 6-month plan — $59.99 first 6 months. Renews at $89.99 every 6 months until you cancel. Cancel anytime online in a few clicks. 14-day money-back guarantee.

Renewal payments and partial periods

The money-back guarantee applies to your first payment. Renewal payments are not refundable once a new period has begun, and we do not give partial refunds for the unused remainder of a period — cancelling instead stops the next charge while you keep what you paid for. Where the law of your country requires more (see the EU/EEA and UK and United States sections below), the law wins.

If you believe a renewal was charged in error — for example, you cancelled before the renewal date and were still charged — email us and we will review it promptly and put it right if the charge should not have happened.

Renewal reminders and staying in control

We want every renewal to be expected:

• The renewal price and interval are stated on each pricing card before you purchase and shown again at checkout where you pay.
• Before every renewal — on every plan — we email you a reminder ahead of the renewal date with the date, the amount, and a link to your account page, where cancelling takes a few clicks.
• Your account area always shows your plan, its status, and your next renewal date, and the customer portal there lets you cancel at any time.
• If a renewal price ever changes, we will notify you by email before it takes effect, and you can cancel before the new price applies.

EU/EEA and UK: your 14-day right of withdrawal

If you are a consumer in the EU/EEA or the UK, you have a statutory right to withdraw from your purchase within 14 days of the day the contract was concluded, without giving any reason. To exercise it, send us an unequivocal statement — an email to help@getcellufix.com is enough, and you may (but do not have to) use the model withdrawal form below. Sending your notice before the 14-day period expires is sufficient to meet the deadline. We will refund you using the same payment method you used, no later than 14 days after we receive your notice.

Because your plan is available immediately after purchase, the service is already being supplied during the withdrawal period. The law would, in some circumstances, allow us to deduct a proportionate amount for the days of service already supplied before you withdrew. We do not make that deduction. Our 14-day money-back guarantee is at least as generous as the statutory right: within the 14-day window we refund your first payment in full, whatever you used, through the same one-email process. If the statutory right would ever give you more than the guarantee in your specific situation, the statutory right applies — nothing in this policy limits it.

Model withdrawal form

You may use this form to withdraw, but it is not obligatory — a plain email works just as well.

To the CelluFix team, email: help@getcellufix.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: the CelluFix subscription (plan purchased: ____________).

Ordered on: ____________

Name of consumer(s): ____________

Address of consumer(s): ____________

Signature of consumer(s) (only if this form is notified on paper): ____________

Date: ____________

(*) Delete as appropriate.

EU/EEA and UK: legal guarantee of conformity

Separately from withdrawal, EU and UK law entitle you to a digital service that conforms with what was described, for the whole time you subscribe. If it does not — for example, you cannot access content you paid for and we cannot resolve it — the law gives you remedies: bringing the service into conformity, a proportionate price reduction, or ending the contract. These rights come from law, cost nothing, and no part of this policy — including the money-back guarantee — reduces or replaces them.

The 7-Day Smooth-Skin Kitchen Guide (one-time add-on)

The Kitchen Guide is an optional one-time purchase of $9.99 offered after checkout. It does not change your subscription, and nothing about it renews. It is digital content delivered immediately: the full guide is in your program area the moment the purchase completes. If the one-click charge is declined, we never retry it.

For EU/EEA and UK consumers: the guide is digital content supplied in full straight away, so the purchase happens only after you tick a box — never pre-ticked — expressly requesting immediate delivery and acknowledging that the statutory 14-day withdrawal right is lost once delivery has begun. Your confirmation email restates that acknowledgment for your records. This waiver applies only to the guide as a one-off content purchase — never to your subscription, whose withdrawal right is described above.

That is the legal position; here is our practical one: if something went wrong with your purchase — you were charged in error, the guide did not appear in your program area, or it is not as described — email help@getcellufix.com and we will sort it out, including a refund where that is the right outcome. Your statutory rights for faulty digital content are, as always, unaffected.

United States: state-specific rights

Except for the money-back guarantee and the other rights described in this policy, payments are non-refundable — but always subject to this: where the law of your state gives you a refund or cancellation right, that right applies in full.

If you are a resident of California or Connecticut, you may cancel your purchase without penalty and receive a full refund by notifying us within three business days of purchase. In practice our 14-day money-back guarantee is broader, and the same one-email process covers both.

When your membership ends

Whether you cancel, withdraw, or let a term lapse, here is what happens:

• Your access continues until the end of the period you paid for. If we refund that period in full, access may instead end when the refund is issued.
• If you used the optional progress-photos feature, all your photos are automatically deleted within 90 days of your membership ending — and you can delete them instantly yourself at any time before that, from the Photos tab.
• What happens to the rest of your data is described in our Privacy Policy, and you can email us at any time to request deletion.

Who we are

Company registration is being completed; the operator's legal name, registered address, and registration number will appear here once final. Questions in the meantime: help@getcellufix.com.

Changes to this policy

If we change this policy, the changes apply to future purchases and renewals, not retroactively — the policy in force on the day you purchased governs that purchase. Material changes will be announced by email or in the Service before they take effect.

Contact us

For refunds, cancellation, withdrawal, or anything unclear in this policy: help@getcellufix.com. A real person reads every message, and refund requests are handled with the same priority as new purchases.